At Infocredit Group, we don’t just deliver technology – we ensure it works flawlessly where it matters most. With over 50 years of expertise in business intelligence, risk management, and compliance solutions, we empower global organizations with reliable data and trusted technology.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

We are looking for a Software Support Officer, who combines technical expertise, operational excellence, and customer-centric thinking. If you thrive on solving complex technical challenges, and delivering exceptional client experiences, as a member of a high-performing team, this is your opportunity to make a lasting impact.

As member of the Software Support Unit, you will ensure seamless product delivery, have responsibility for support operations, and support our client onboarding and software support ecosystem.

– Operational: Managing day-to-day client software support operations, ensuring consistent service quality, performance, and coverage.
– Client Delivery Excellence: Coordinating client delivery projects across Sales, Product, Advisory, and technical teams.
– Support Strategy & Execution: Implementation of triage and resolution procedures for requests, depending on the severity of each incident.
– Client Onboarding: Driving onboarding activities, including product setup, configuration, and initial client training.
– Technical Advisory: Guiding clients on API integrations, implementations, and best practices.
– Data-Driven Support: Analyzing data and operational metrics to improve service performance and proactively resolve issues.
– Customer Advocacy: Acting as the Voice of the Customer, translating technical feedback into product and process enhancements.

You are a technically skilled person who balances problem-solving precision with strong communication.
 
– Proven experience in software support, client delivery, or service operations roles.
– Strong customer-focused mindset with excellent communication skills.
– Ability to manage multiple priorities and resolve complex technical issues efficiently.
– Experience with ticketing systems and support operations (e.g., JIRA or similar tools).
– Basic knowledge of APIs, integrations, REST services, and JSON structures will be considered an advantage.
– Strong analytical and problem-solving skills, including working with Excel and CSV data.
– Basic understanding of web technologies such as HTML and web forms.
– Excellent organizational and time management skills.
– Fluency in English; Greek is a strong advantage.

We offer the stability of a market leader with the agility of a technology-driven organization.

– Opportunity to shape the technical client experience of a global customer base.
– Exposure to innovative technologies and data-driven solutions.
– Continuous professional development and career growth opportunities.
– Competitive compensation and a collaborative team environment.
– Provident funds.
– Hybrid work options (after probation period)

Salary Range: €1500 – €1700 depending on qualifications.