Infocredit Group is a leading provider of business intelligence and risk management solutions for more than 50 years. The company offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing and is currently looking for a full time Technical Support Manager to join our team.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

The Technical Support Manager is responsible for delivering high-quality, hands-on technical support to clients while leading and developing a small internal support team. The role ensures day-to-day support operations run efficiently, client issues are resolved quickly, and the team consistently meets performance standards.

– Customer support management: Ticket triage and resolution using JIRA, based on incident severity
– Client onboarding: Introduction and setup of ICG’s products for new clients
– Product configuration and support: Customization of product features and ongoing client assistance post-onboarding
– Process automation: Development and maintenance of automated workflows within ZOHO CRM
– Team leadership: Day-to-day oversight and support of the technical support team
– Collaboration with internal teams: Coordination with Sales, Project, and Product teams to resolve issues and improve client outcomes

– Minimum 5–7 years of relevant experience in technical support or IT operations
– At least 1–2 years in a leadership, supervisory, or mentoring role
– Strong problem-solving and troubleshooting skills
– Excellent command of written and spoken English
– Effective communication and customer service abilities
– Strong organizational skills and the ability to manage multiple priorities
– Experience working with JIRA and Atlassian tools
– Proficiency with ZOHO CRM and WordPress integrations
– Basic knowledge of HTML, APIs (RESTful), Postman, and JSON
– Familiarity with ISO 27001 standards is an advantage

– Competitive salary based on experience
– A dynamic and collaborative work environment
– Exposure to innovative technologies and a high-impact client base
Hybrid work according to company policy upon completion of probationary period

To apply, please forward your cover letter and CV to [email protected] quoting the reference number of the vacancy you are applying for.

InfoCredit Group Limited is an Equal Opportunity Employer