Infocredit Group is a leading provider of business intelligence and risk management solutions for more than 50 years. The company offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing and is currently looking for a full time IT Support Officer to join our team.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

Infocredit Group is currently looking for a full-time IT Support Officer to join our team.

The successful candidate will be responsible for maintaining and securing the company’s IT systems and networks while providing timely technical support that ensure smooth and uninterrupted business operations.

Installing, configuring, and maintaining computer hardware, software, systems, networks, and peripherals

Monitoring and maintaining system performance, including backups

Repairing, replacing, and testing equipment and new technologies

Responding promptly to service issues and requests

Providing technical support across the company (in person or by phone)

Setting up and managing user accounts, profiles, passwords, and mailboxes (Active Directory, File Server, Office 365)

Diagnosing and resolving hardware, software, and application problems

Applying security architecture, firewall policies, and configurations

Informing ISL and NA of organizational changes (per ISO 27001:2013 control 12.1.2)

BSc/BA degree in Computer Science, Engineering, IT or related field
1-2 years οf proven experience in Computer Science, Engineering or IT

Demonstrates technical expertise in computer systems, networks, Active Directory, Office 365, and enterprise applications.

Applies security awareness with knowledge of information security principles, firewall policies, and ISO 27001 standards.

Exhibits problem-solving and adaptability by diagnosing issues, implementing effective solutions, and quickly learning new technologies.

Communicates effectively and provides customer-focused service to both technical and non-technical users in a timely and professional manner.

Maintains integrity and confidentiality by handling sensitive information responsibly and upholding organizational trust.

Attractive remuneration package.
Hybrid work according to company policy upon completion of probationary period
Comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.
Supportive working environment where collaboration and teamwork are valued.
Ongoing support and constructive feedback to help you succeed and grow in your role.