Infocredit Group who is a leading provider of business intelligence and risk management solutions for 50 years. It offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing is currently looking for a full or part time Contact Centre Agent to join our team.

The successful candidate should be able to maintain the computer networks, providing technical support and ensuring the whole company runs smoothly.
Maintaining the security of the infrastructure and the confidentiality of personal data is of outmost important.

– Excellent communication skills
– A technical, logical thought process
– Problem-solving skills
– An ability to stick to strict deadlines
– An ability to prioritise and delegate
– BS degree in Computer science or relevant field
– Knowledge of Active Directory and Admin Office 365
– Experience in a similar position will be considered as an advantage
– Sound understanding of security architecture, firewall policy and configuration

– Installing and configuring computer hardware, software, systems, networks, printers and scanners
– Monitoring and maintaining computer systems and networks
– Responding in a timely manner to service issues and requests
– Providing technical support across the company (this may be in person or over the phone)
– Set up new users’ accounts and profiles and deal with password issues
– Repairing and replacing equipment as necessary
– Testing new technologies
– Diagnosing hardware and software faults and solving technical and applications problems
– Definition of information security management system consisting of policies, controls and processes compliant to ISO 27001
– Support to departments and projects for implementation of information security management system
– User account and file management on Active Directory and File Server
– Maintaining backups of all systems.
– Creating and Updating user mailboxes in Office 365
– Provide technical support for the company’s Phone system(3CX)
– Participate in the process to enhance the company’s security posture and reliability