Infocredit Group who is a leading provider of business intelligence and risk management solutions for 50 years. It offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing is currently looking for a full or part time Contact Centre Agent to join our team.

The successful candidate will be responsible to expand the debt collection operations of the company.

• BSc/BA in Business Administration, Finance or a related field.

• Excellent Command of Written and Spoken Greek and English Languag

• Previous Working Experience in similar position (will be considered an advantage)

• In-depth understanding of debt collection processes, regulations and best practices. Familiarity with relevant software and technology solutions is a plus.

• Excellent verbal and written communication skills, with the ability to effectively present proposals, negotiate contracts and build rapport with clients.

• Strong analytical and problem-solving abilities, with the capacity to analyze data, identify trends and develop actionable insights.

• Proven track record of leadership and team management, with the ability to motivate and inspire others to achieve goals.

• Demonstrated success in meeting or exceeding business development targets and driving revenue growth.

• Commitment to ethical conduct and compliance with regulatory requirements in all aspects of debt collection activities.

• Develop and execute strategies to identify and target new business opportunities in the debt collection industry.

• Prospect, pitch and negotiate contracts with potential clients, including financial institutions, lenders and other organizations with debt recovery needs.

• Cultivate and maintain strong relationships with existing clients, understanding their needs and providing tailored solutions to maximize collections.

• Stay abreast of industry trends, competitor activities and regulatory changes to inform business development strategies.

• Collaborate with internal teams to enhance debt collection products and services based on market feedback and industry developments.

• Monitor key performance indicators (KPI’s) to assess the effectiveness of collection strategies and identify areas for improvement.

• Provide guidance and support to the debt collection team, fostering a culture of accountability, excellence and continuous improvement.

• Ensure compliance with relevant laws, regulations and industry standards governing debt collection practices.