The successful candidate should be able to respond and manage in an effective way customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Requirements/Qualifications:

– Very good knowledge of Greek and English language

– Computer and typing skills

– Previous service in a call/contact center will be considered an additional qualification

– Communication skills

– Ability to manage projects independently and in a group

– Inventiveness in analysis and problem solving

– Ability to work with multiple technology platforms and systems

– Maturity, strength of character, patience, endurance, composure and personal credibility

– Fluency

– Pleasant personality and comfort in communication.

– Customer service orientation

– Receives customer information, answering phone calls, verifies information and assists the customer

– Informs customers by explaining procedures, answering questions, providing information

– Keeps the communication equipment in good condition by reporting problems

– Maintains and improves quality results by following standards and guidelines, recommending improved procedures.