At Infocredit Group, we don’t just manage data; we empower global organizations to move forward with confidence. With 50 years of heritage and a startup’s appetite for innovation, we are the pulse of risk management and AML solutions.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

We’re looking for more than one IT Technical Support Officer.

We need a Strategic Success Partner – someone who is passionate about technology, problem-solving, and delivering excellent support to internal teams and users. If you enjoy working in a fast-paced environment and helping people stay productive and connected, this could be your next opportunity.

As the new IT Technical Support Officer, you will play a key role in ensuring the smooth operation of the company’s IT systems and infrastructure. You will provide technical support, troubleshoot issues, maintain equipment, and help improve the overall user experience across the organization, while being based at the same building with our call centre.

– Provide first-line technical support to employees for hardware, software, and network-related issues.
– Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
– Monitor and troubleshoot system and network performance issues.
– Support users with Microsoft Office applications, email accounts, and internal systems.
– Manage user accounts, passwords, and access permissions.
– Assist with onboarding and offboarding procedures for employees.
– Maintain accurate IT documentation and update support records.
– Coordinate with external vendors and service providers when required.
– Ensure company systems follow security policies and best practices.
– Support the IT team with ongoing projects and system improvements.

You are organized, proactive, and enjoy solving technical problems while helping others. You also have:

– Previous experience in IT support, helpdesk, or a similar technical support role.
– Previous experience in phone system support such as 3CX and Yeastar will be considered an advantage.
– Good understanding of computer hardware, operating systems, and networking fundamentals.
– Familiarity with Microsoft 365, Windows environments, and common IT support tools.
– Strong communication and problem-solving skills.
– Ability to prioritize tasks and work effectively under pressure.
– A degree or diploma in Information Technology, Computer Science, or a related field will be considered an advantage. A master’s degree or relevant professional certification is a plus.
– Fluent English is required; Greek is considered a strong advantage.

We don’t just hire for the role; we hire for the career. We will invest in your professional development from day one.

– The stability of an established market leader with the agility and innovation mindset of a tech company
– Competitive compensation and benefits
– Provident Fund
– Hybrid work opportunities (upon successful completion of probation)
– A collaborative, friendly, and supportive environment
– Exposure to real campaigns, international events, branding, digital marketing, and AI-powered content creation
– Opportunities for continuous learning and professional development