Infocredit Group is a leading provider of business intelligence and risk management solutions for more than 50 years. The company offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing and is currently looking for a full time Operations officer to join our team.

Working Hours: Monday-Thursday 08:30-17:30, Friday 08:30-14:30

The Management System Officer will be responsible for overseeing the daily administration and maintenance of the company’s IMS, ensuring compliance with applicable standards of ISO 9001:2015, ISO 27001:2022, ISO 18925-1:2017 & ISO 22301:2019, and supporting internal initiatives aimed at quality, environmental, and health & safety performance. The officer will work closely under the supervision and guidance of the Management System Coordinator.

 
Assist in the implementation, maintenance, and continual improvement of the Integrated Management System (IMS).
Monitor and ensure compliance with relevant ISO standards and other applicable regulations.
Maintain documentation and records associated with the IMS, including control of policies, procedures, manuals, and registers.
Maintain and update the IMS database and records management systems
Assist and support in conducting internal and external audits, follow-ups, closing out non-conformities and certification processes.
Coordinate with departments to ensure awareness and adherence to IMS requirements.
Compile and analyze IMS-related data for reporting to management.
Support training and awareness initiatives related to the management system.
Assist the Management System Coordinator in preparing reports, reviews, and improvement plans.
Contribute to the development and communication of best practices related to quality, environmental, and occupational health & safety management.
Any other duties that may be assigned by the MSC

BA in Business Administration, Quality Management, Environmental Science or a related field.
At least 2 years of relevant experience in managing or supporting ISO management systems
Familiarity with ISO standards of ISO 9001:2015 & ISO 27001:2022
Excellent Command English both verbal and written
Strong organizational, documentation, and communication skills.
Proficiency in Microsoft Office.
Detail-oriented and able to work independently under supervision.

Clear, persuasive communication and strong writing skills
Strategic thinker with excellent analysis and planning ability
Proficient in CRM and digital tools
Self-motivated multitasker with strong problem-solving skills
Organized, detail-oriented, and solutions-focused
Skilled in negotiation, conflict resolution, and decision-making
Knowledgeable about company products and services
Creative, innovative, and professional team player
Demonstrates integrity, accountability and collaboration

Negotiation

Decision-making

Conflict resolution

Creativity

Innovation

CRM Platforms

Microsoft Word

Attractive remuneration package.
Hybrid work according to company policy
Comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.
Supportive working environment where collaboration and teamwork are valued.
Ongoing support and constructive feedback to help you succeed and grow in your role.