Infocredit Group who is a leading provider of business intelligence and risk management solutions for 50 years. It offers high-quality flexible solutions, ranging from Credit Risk Management to Regulatory Compliance, Debt Recovery, Call Centre Services, Training, Consulting, ESG Services and Digital Marketing is currently looking for a full or part time Contact Centre Agent to join our team.

The ideal candidate will be responsible for coordinating the activities required to meet the standards of ISO certifications (such as ISO 9001, ISO 27001, ISO 22301, ISO 18295-1, etc.). This role involves ensuring that the organization’s management systems are aligned with international standards, conducting internal audits, and facilitating external audits. The coordinator also plays a key role in promoting a culture of continuous improvement within the organization.

-Bachelor’s degree in Quality management, Engineering, Environmental Science, Occupational Health and Safety, or a related field.
-Proven experience in implementing and maintaining ISO management systems.
-Experience in conducting internal and external audits.
-Experience in a quality assurance or similar role is preferred
-ISO Lead Auditor or Internal Auditor certification is highly desirable.
-Excellent Command of Written and Spoken English is a must

-Strong Work Ethic and aptitude for learning
-In-depth knowledge of ISO standards (ISO 9001, ISO 27001, ISO 22301, ISO 18295-1, etc.).
-Strong organizational and project management skills.
-Excellent communication and interpersonal skills.
-Analytical and problem-solving abilities.
-Attention to detail and a methodical approach to tasks.
-Proficiency in using relevant software tools for documentation and reporting.
-Self-motivated, proactive, and able to work independently.
-Expert in time management and personal organization.
-Ability to perform multiple tasks concurrently

Implementation and Maintenance:
-Develop, implement, and maintain ISO management systems (ISO 9001, ISO 27001, ISO 22301, ISO 18295-1, etc.) in accordance with the organization’s policies and procedures.
-Ensure that the management systems comply with ISO standards and regulatory requirements.
-Develop and update documentation, including policies, procedures, and manuals related to ISO management systems.

Audit Coordination:
-Plan, schedule, and conduct internal audits to ensure compliance with ISO standards.
-Coordinate external audits conducted by certification bodies.
-Prepare and submit audit reports, and ensure corrective actions are implemented and tracked.

Training and Development:
-Provide training and awareness programs to employees on ISO standards and management system requirements.
-Develop and conduct training sessions on ISO management systems for new hires and ongoing employee development.

Continuous Improvement:
-Identify opportunities for continuous improvement within the management systems and implement changes.
-Facilitate root cause analysis and corrective action processes to address non-conformities and improve processes.
-Monitor and report on the performance of the ISO management systems, including key performance indicators (KPIs).

Stakeholder Engagement:
-Collaborate with different departments to ensure the integration of ISO standards into daily operations.
-Act as the point of contact for all ISO-related matters and communicate effectively with internal and external stakeholders.

Risk Management:
-Conduct risk assessments related to the management systems and develop risk mitigation plans.
-Ensure that risks are identified, assessed, and managed in accordance with ISO standards.