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IT Technical Support officer

Job brief

Infocredit Group Limited is looking for a driven IT technical support officer to maintain the computer networks, providing technical support and ensuring the whole company runs smoothly. Also, monitor and maintain the company computer systems, install and configure hardware and software, and solve technical problems.

Maintaining the security of the infrastructure and the confidentiality of personal data is of utmost importance.


  • Excellent communication skills

  • A technical, logical thought process

  • Problem-solving skills

  • An ability to stick to strict deadlines

  • An ability to prioritise and delegate

  • A keen eye for detail

  • Multitasking and analytical skills

  • BS degree in Computer science or relevant field

  • Sound understanding of security architecture, firewall policy and configuration


Duties & Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company (this may be in person or over the phone)

  • Set up new users' accounts and profiles and deal with password issues

  • Repairing and replacing equipment as necessary

  • Testing new technologies

  • Diagnosing hardware and software faults and solving technical and applications problems

  • Definition of information security management system consisting of policies, controls and processes compliant to ISO 27001

  • Support to departments and projects for implementation of information security management system

  • User account and file management on Active Directory and File Server

  • Maintaining backups of all systems.

  • Creating and Updating user mailboxes in Office 365


If you are interested in this position, please send a cover letter and your CV to marketing@infocreditgroup.com, stating the position you are applying for.

Infocredit Group Limited is an Equal Opportunity Employer.