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German Speaking Call Center Agent

EDUCATION/EXPERIENCE
High school Diploma
Computer and typing skills
One year of experience working in a call center (optional) 
KNOWLEDGE, SKILLS & ABILITIES
Listening skills Ability to perform multiple tasks concurrently
 
Ability to manage projects independently and in a team
Resourcefulness in analysing and solving problems
Strong organisational skills and keen attention to detail
An in-depth knowledge of the field and of the company
Previous call centre background
Strong negotiating skills
Persuasiveness
Ability to work with multiple technological platforms and product systems
Maturity, strength of character and considerable professional capability and personal credibility
Customer service orientation
DUTIES & RESPONSIBILITIES
Obtains client information by answering telephone calls, verifying information and assisting the client
Concludes payments through telephone by the use of credit cards
Informs clients by explaining procedures, answering questions, providing information
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Accomplishes our organisation’s mission by completing related results as needed
If you are interested in this position, please forward your cover letter and CV to hr@infocreditgroup.com, quoting the position you are applying for.
‘InfoCredit Group is an equal opportunities employer’