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Call Centre Services

Infocredit Group provides a full-service outsourced call centre to manage your customer service requirements, contribute to the growth of your business and help you develop closer relationships with your customers. By placing your customer first, we ensure that you can focus on meeting your business objectives and developing your core activities. 

 

Our infrastructure and our experienced staff mean that you can offer the service you require while reducing your administrative costs to a minimum.

Operating Languages
Greek, English, Arabic, Russian, Bulgarian, Turkish, Romanian & other on request

 

  • Sales & market research

  • Collects data/information in order to update client databases
  • Informs clients/prospects about new products or services
  • Conducts market research 
  • Customer support

  • Handles debt collection cases
  • Executes reminder calls for settlement of invoices
  • Accounts management
  • Executes card payments via phone (PCI DSS compliant)
  • Executes reminder calls to clients/prospects about upcoming events
  • Receivables management 
 

Benefits

 

  • Fully tailored outsourced call centre service
  • Make use of a fully PCI DSS compliant contact center 
  • No employment/training costs
  • No IT/infrastructure costs
  • Offer extended opening hours to your customers
  • Increased operating capacity
  • Concentrate on your key business activities and objectives

 

We support businesses by engaging dedicated, knowledgeable and passionate staff that is specifically trained to adjust their manner to your business culture by offering a customised service to meet your standards and deliver a superior customer experience.

 

The quality of our service is a priority for us at all times. Infocredit Group maintains certifications for:

 

  • Information Security Management Systems (ISO27001:2013)
  • Business Continuity Management Systems (ISO 22301:2012) 
  • Quality Management Systems (ISO 9001:2015)

 

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